FAQ

1. How long it takes to receive my order?

  1. Order Processing: The time it takes for us to prepare your items before shipping. This typically takes 3 to 5 days; however, it may take longer time for items that’s pre-sale or temporary out of stock..
  2. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods. Please check details below  

Can I modify or cancel my order?

A. How to cancel order before payment?

We will process order only after the payment. So if your order is unpaid, customer can just leave it there. It will automatically be CLOSED 24 hours later. Notice: Make payment within 24 hours. After that customer need to submit a new order ,as price of promotion items will change.ck Out, then “Proceed to Pay” to login and finish the payment

B. Can I withdraw an order after payment?

* Cancel paid order within 24 hours: 
Customer can cancel the order in user account directly or email us to cancel it. We offer full refund if the order is canceled within 24 hours after the payment.

* Cancel paid order after 24 hours: 
Please contact us directly. If order is not shipped, we offer partial refund after charging a 15% cancellation fee. We do NOT accept order cancellation request if the order has been shipped.(The cancellation fee do not including the shipping fee.)

C. If I place repeat order, can I cancel one?

Please Email or Call our customer service team, so that we can cancel one and resolve your problems as soon as possible.

D. Change item after payment

Please contact our customer service team, we can change the items within 24 hours after the payment for free.

E. Change Address after payment

Please contact our customer service team, we can change the shipping address before it is shipped. After that, we are unable modify it anymore.

What is processing time?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 days; if you purchase any pre-sale item, it takes 6-10 days. However, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 6-10 days to process.

Why split an order into several orders?

Here are some reasons :

  1. The order has too many products and they all don’t fit into one box. 
    B. Some products in the order are back ordered
    C. Some products in the order didn’t pass 1st time quality 
    checking, and on it’s 2nd time quality checking.
    D. Some items are out of stock temporarily.

What is the Return Policy?

Returns may be made within 30 days. Any Engraved pieces may not be returned.